Care Home – Teletriage
The Teletriage Service offers rapid clinical assessment remotely utilising both Telephone and Skype Video conferencing. It replaces the need for care homes to call the 111 service.
Referrals to Teletriage are now linked with the 2-hour UCR criteria and the service is aimed at urgent, admission avoidance support and intervention.
Working this way residents are given the care and treatment they require in their own familiar and comfortable environment, rather than facing the frightening and disruptive prospect of ambulances and hospital departments.
To make a referral, please call:
0151 514 2222 – option 2, then option 3
To see how Teletriage can support your residents, click on the link below:
Teletraige Service Information
Referrals falling outside the criteria for Teletriage:
Repeat medications: Please contact the residents’ registered GP Mon-Fri, 8 am-6 pm and GP OOHs
- Mon-Fri 6pm to 8am and weekends from Fri 6pm to Monday 8am
- Verification of death: please contact the residents registered GP or GP OOHs for this service
- Coughs, colds and symptoms that are not an acute illness that do not require a 2-hour response, again please contact the patient’s own GP
- If your resident requires a referral to Community Nursing, for example, if needing wound care, palliative care, insulin and catheter care please call 514 222 option 1 and the call handlers will take the referral details and forward to the appropriate team, who will contact you.
- Where you resident does not have an EHCP, and you are concerned their condition is deteriorating, please call 999 immediately
